Member Relations
Chinese Community Health Care Association is proud to be able to assist our members in a culturally and linguistically competent manner. Our team of bilingual representatives are ready to answer your questions and concerns about health care and continue to guide you. We are fluent in Cantonese, Mandarin, English and other dialects. Please contact us.
We can help you with:
Finding a doctor
Understanding your health benefits
Questions about your medical bill
Applying for Medi-Cal
And more
Contact Member Relations
Hours.
Monday - Friday
8:30 AM - 5:00 PM
In Person.
823 Jackson Street
San Francisco, CA 94133
Phone.
(415) 590-7418 TTY: 711
CCHCA also provides interpreter services. Please contact our Member Relations Department at (415) 590-7418 to connect to our interpreter service.
Mail.
Member Relations Department
Chinese Community Health Care Association
823 Jackson Street
San Francisco, CA 94133
Frequently Asked Questions
Q: As a member of CCHCA, which emergency room can I visit?
A: In the event of an emergent or life-threatening situation, you should visit the nearest emergency room. All emergency rooms are considered in-network.
Q: If I need urgent care service, where can I go?
A: CCHCA is contracted with Dignity GoHealth Urgent Care. They have clinics in different locations. Please visit their website at https://www.gohealthuc.com/locations for more details.
Q: My doctor told me to do some lab tests, where should I go?
A: CCHCA is contracted with LabCorp. They have offices in different locations. Please visit their website at https://www.labcorp.com/labs-and-appointments for more details.
Q: How can I change my primary care physician?
A: CCHCA Member Relations representatives can assist our members to change their primary care physician by calling to the health plan to request for the change. The contact number for Member Relations department is (415) 590-7418.
Q: I do not understand English very well and I have received some letters in English, how could you help me?
A: CCHCA Member Relations representatives can assist our members with limited English proficiency by translating letters for them.
What People Are Saying
“The doctors and the office staff mostly could speak my language and understand my cultural background.”
— CCHCA Member
“I like to join their Health Education workshop, they help me to know how to keep a healthy lifestyle.”
— CCHCA Member
“Their doctors are located in different places in San Francisco that are easily accessed.”
— CCHCA Member
